Tuesday, 13 November 2007

The strike update and logic à la française

The forecast for train traffic for Wednesday and Thursday were supposed to be published at 4pm yesterday. At 4pm, there was a press release available on the SNCF site informing clients that there would be reinforced customer service and that, oh, train info would be available at 5pm. So when I got home at 6, I threw myself at the computer and learned that 1) only a few trains would be going between Lille to Paris with none passing through the airport and 2) strikes were called through the end of the weekend.

This morning, I logged onto the Air France website and found that my original Lille-Roissy by train had been rerouted through Toulouse by plane. Now, don't get me wrong. I'm very pleased that Air France was so reactive and took the initiative to find a solution. But I'm still wondering how they thought I was going to make my 1:30pm flight from Paris if they were putting me on a 2pm flight to Toulouse then a 3:30pm flight to Paris. I'll give them the benefit of the doubt and say it was a computerized system.

In any case, when I called Air France this morning to explain that their rerouting was totally impossible and that I had in fact found a friend to drive me down on Wednesday night, they said they thought they could make the change but would have to check if I would be charged! The ticket agent put me on hold while I prepared my rant about refusing to pay and demanding a manager. The agent got back on the phone and told me no problem!

France is never so easy as it is the night before a strike...now all I have to worry about is how I'm going to get Suzanne to sleep tomorrow night in a real bed shared with me.

And for your viewing pleasure, Sarko being called an "asshole" :



2 comments:

Deb said...

I am keeping my fingers crossed for you!!!!!!!!

The Late Bloomer said...

Sending you good luck thoughts... Hope all has been going well yesteday and today! And that you have safely arrived in the U.S.

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